<?php /********************************************************************************* * * TimeTrex is a Workforce Management program developed by * TimeTrex Software Inc. Copyright (C) 2003 - 2021 TimeTrex Software Inc. * * This program is free software; you can redistribute it and/or modify it under * the terms of the GNU Affero General Public License version 3 as published by * the Free Software Foundation with the addition of the following permission * added to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED * WORK IN WHICH THE COPYRIGHT IS OWNED BY TIMETREX, TIMETREX DISCLAIMS THE * WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS. * * This program is distributed in the hope that it will be useful, but WITHOUT * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more * details. * * * You should have received a copy of the GNU Affero General Public License along * with this program; if not, see http://www.gnu.org/licenses or write to the Free * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA * 02110-1301 USA. * * * You can contact TimeTrex headquarters at Unit 22 - 2475 Dobbin Rd. Suite * #292 West Kelowna, BC V4T 2E9, Canada or at email address info@timetrex.com. * * * The interactive user interfaces in modified source and object code versions * of this program must display Appropriate Legal Notices, as required under * Section 5 of the GNU Affero General Public License version 3. * * * In accordance with Section 7(b) of the GNU Affero General Public License * version 3, these Appropriate Legal Notices must retain the display of the * "Powered by TimeTrex" logo. If the display of the logo is not reasonably * feasible for technical reasons, the Appropriate Legal Notices must display * the words "Powered by TimeTrex". * ********************************************************************************/ /** * Class OSTicket */ class OSTicket { private $osticket_url = null; //Base URL. ie: api/tickets.json will be appended to it. private $osticket_api_key = null; /** * OSTicket constructor. * @param null $url * @param null $api_key */ function __construct( $url = null, $api_key = null ) { if ( $url != '' ) { $this->osticket_url = $url; } if ( $api_key != '' ) { $this->osticket_api_key = $api_key; } } /** * @param $data * @return bool|int */ function addTicket( $data ) { //$data = array( // 'subject' => '', //Ticket subject // 'message' => '', //Ticket body, customer sees. // 'internal_note' => '', //Ticket internal note. // 'note' => '', //From user note. // 'name' => '', //From Name // 'email' => '', //From Email // 'alert' => false, //Alert to staff // 'autorespond' => false, //Auto-respond to creator of ticket // 'staffId' => null, //Assign to specific staff // 'deptId' => null, //Assign to specific department // 'attachments' => [], //Attachments array. //); /* * Add in attachments here $data['attachments'][] = array('filename.pdf' => 'data:image/png;base64,' . base64_encode(file_get_contents('/path/to/filename.pdf'))); */ //$data['attachments'][] = array( basename( $attachment_file ) => 'data:'. mime_content_type( $attachment_file ).';base64,'. base64_encode( file_get_contents( $attachment_file ) ) ); $ch = curl_init(); curl_setopt( $ch, CURLOPT_URL, $this->osticket_url . '/api/tickets.json' ); curl_setopt( $ch, CURLOPT_POST, 1 ); curl_setopt( $ch, CURLOPT_POSTFIELDS, json_encode( $data ) ); curl_setopt( $ch, CURLOPT_USERAGENT, 'osTicket API Client v1.7' ); curl_setopt( $ch, CURLOPT_HEADER, false ); curl_setopt( $ch, CURLOPT_HTTPHEADER, [ 'Expect:', 'X-API-Key: ' . $this->osticket_api_key ] ); curl_setopt( $ch, CURLOPT_SSL_VERIFYPEER, false ); curl_setopt( $ch, CURLOPT_FOLLOWLOCATION, 1 ); curl_setopt( $ch, CURLOPT_RETURNTRANSFER, true ); $result = curl_exec( $ch ); $code = curl_getinfo( $ch, CURLINFO_HTTP_CODE ); curl_close( $ch ); if ( $code != 201 ) { Debug::Text( ' ERROR: osTicket addTicket failed! Code: ' . $code, __FILE__, __LINE__, __METHOD__, 10 ); return false; } $ticket_id = (int)$result; Debug::Text( ' osTicket addTicket success! Ticket ID: ' . $ticket_id, __FILE__, __LINE__, __METHOD__, 10 ); return $ticket_id; } } ?>