123 lines
4.4 KiB
PHP
123 lines
4.4 KiB
PHP
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<?php
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/*********************************************************************************
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*
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* TimeTrex is a Workforce Management program developed by
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* TimeTrex Software Inc. Copyright (C) 2003 - 2021 TimeTrex Software Inc.
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*
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* This program is free software; you can redistribute it and/or modify it under
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* the terms of the GNU Affero General Public License version 3 as published by
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* the Free Software Foundation with the addition of the following permission
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* added to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED
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* WORK IN WHICH THE COPYRIGHT IS OWNED BY TIMETREX, TIMETREX DISCLAIMS THE
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* WARRANTY OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
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*
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* This program is distributed in the hope that it will be useful, but WITHOUT
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* ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
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* FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more
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* details.
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*
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*
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* You should have received a copy of the GNU Affero General Public License along
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* with this program; if not, see http://www.gnu.org/licenses or write to the Free
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* Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
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* 02110-1301 USA.
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*
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*
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* You can contact TimeTrex headquarters at Unit 22 - 2475 Dobbin Rd. Suite
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* #292 West Kelowna, BC V4T 2E9, Canada or at email address info@timetrex.com.
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*
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*
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* The interactive user interfaces in modified source and object code versions
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* of this program must display Appropriate Legal Notices, as required under
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* Section 5 of the GNU Affero General Public License version 3.
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*
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*
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* In accordance with Section 7(b) of the GNU Affero General Public License
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* version 3, these Appropriate Legal Notices must retain the display of the
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* "Powered by TimeTrex" logo. If the display of the logo is not reasonably
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* feasible for technical reasons, the Appropriate Legal Notices must display
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* the words "Powered by TimeTrex".
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*
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********************************************************************************/
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/**
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* Class OSTicket
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*/
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class OSTicket {
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private $osticket_url = null; //Base URL. ie: api/tickets.json will be appended to it.
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private $osticket_api_key = null;
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/**
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* OSTicket constructor.
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* @param null $url
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* @param null $api_key
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*/
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function __construct( $url = null, $api_key = null ) {
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if ( $url != '' ) {
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$this->osticket_url = $url;
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}
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if ( $api_key != '' ) {
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$this->osticket_api_key = $api_key;
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}
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}
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/**
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* @param $data
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* @return bool|int
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*/
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function addTicket( $data ) {
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//$data = array(
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// 'subject' => '', //Ticket subject
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// 'message' => '', //Ticket body, customer sees.
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// 'internal_note' => '', //Ticket internal note.
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// 'note' => '', //From user note.
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// 'name' => '', //From Name
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// 'email' => '', //From Email
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// 'alert' => false, //Alert to staff
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// 'autorespond' => false, //Auto-respond to creator of ticket
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// 'staffId' => null, //Assign to specific staff
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// 'deptId' => null, //Assign to specific department
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// 'attachments' => [], //Attachments array.
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//);
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/*
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* Add in attachments here
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$data['attachments'][] =
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array('filename.pdf' =>
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'data:image/png;base64,' .
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base64_encode(file_get_contents('/path/to/filename.pdf')));
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*/
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//$data['attachments'][] = array( basename( $attachment_file ) => 'data:'. mime_content_type( $attachment_file ).';base64,'. base64_encode( file_get_contents( $attachment_file ) ) );
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$ch = curl_init();
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curl_setopt( $ch, CURLOPT_URL, $this->osticket_url . '/api/tickets.json' );
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curl_setopt( $ch, CURLOPT_POST, 1 );
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curl_setopt( $ch, CURLOPT_POSTFIELDS, json_encode( $data ) );
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curl_setopt( $ch, CURLOPT_USERAGENT, 'osTicket API Client v1.7' );
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curl_setopt( $ch, CURLOPT_HEADER, false );
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curl_setopt( $ch, CURLOPT_HTTPHEADER, [ 'Expect:', 'X-API-Key: ' . $this->osticket_api_key ] );
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curl_setopt( $ch, CURLOPT_SSL_VERIFYPEER, false );
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curl_setopt( $ch, CURLOPT_FOLLOWLOCATION, 1 );
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curl_setopt( $ch, CURLOPT_RETURNTRANSFER, true );
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$result = curl_exec( $ch );
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$code = curl_getinfo( $ch, CURLINFO_HTTP_CODE );
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curl_close( $ch );
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if ( $code != 201 ) {
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Debug::Text( ' ERROR: osTicket addTicket failed! Code: ' . $code, __FILE__, __LINE__, __METHOD__, 10 );
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return false;
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}
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$ticket_id = (int)$result;
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Debug::Text( ' osTicket addTicket success! Ticket ID: ' . $ticket_id, __FILE__, __LINE__, __METHOD__, 10 );
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return $ticket_id;
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}
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}
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?>
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